DELIVERY & RETURNS:

Orders received Monday to Friday before 1pm will be dispatched the same day for delivery typically under the Tracked 24 or 48 hour service applicable.

Orders placed on a Friday before 1pm will be delivered on the Monday or the Tuesday in cases of bank holidays.

• UK Mainland:

FREE delivery on orders over £50 placed by 1pm. Applicable for orders placed Monday to Friday, except bank holidays. 

Shipping costs are displayed where appropriate for orders under £50.

• UK Offshore (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles):

Shipping is FREE on orders over £50. Order by 1pm on a working day for same day shipping. Delivery within 2-3 working days.

Shipping is £4.95 for orders under £50.

• EU Countries:

Not currently shipping to EU countries. Please contact steve@remedyrelief.co.uk for information. 

• Non EU: 

For deliveries outside the EU please contact steve@remedyrelief.co.uk for information. 

DELIVERY TRACKING

All orders will be dispatched using the Royal Mail, and where applicable the order may have its own unique tracking identification number which will allow the customer to locate their delivery at any stage.

Please make sure correspondent information that you provide is correct [email/mobile number] as this is what will be used to update you throughout the delivery stage by us and our courier.

RETURNS POLICY

Money Back Guarantee

Our money back guarantee is both simple and straight forward, allowing customers to return products directly to Apex Formulas for a full refund of their purchase price.

Please see full terms and conditions for instructions, we will be happy to discuss with you and return monies upon acceptable genuine and realistic reasons.

We are able to offer you this kind of guarantee because we have complete confidence in the quality and effectiveness of every single product we make. Once you’ve tried an Apex Formula product you’ll understand exactly why we are so confident.

How to claim on the Money Back Guarantee:

If you buy a Apex Formula product from our online store that you are not 100% satisfied with, all you need to do is send the remaining product back to us within 14 days from the day on which you received the item.

Please send along a covering letter telling us your full name, address, order number, and why you are unhappy.

Once we have received your returned product, and agree upon the reasoning then we will refund you.

*Terms & Conditions for Money Back Guarantee:

1. At least 70% of the product contents must be returned along with its original packaging and any free item you may have received with the product in question before we will be able to refund the price of the product.
2. We will not accept the return of products that have been purchased via eBay, Amazon or other retailers under our money back guarantee. Please get in touch with the seller to proceed with the return/refund in this case.
3. Goods must be returned to the address given on our contact page.
4. No refunds will be issued for the goods that have already been refunded in the past.